Return Policy

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Our Return Policy

Yes, we will take our products back if you are not happy with it.

Please contact us first if you need to return your goods back to us, we WILL NOT process any of the return goods without a confirmation number issued by us. Please read the description including the return period carefully, or contact us if you have any questions about the products before you make your purchase. We will charge up to 25% RESTOCKING FEE if you need to return the goods that do not fit your needs. The returned goods must be in brand new resellable condition with all original packaging and accessories or we have the right to reject or hold refund.

Please note: Return shipping expense must be prepaid.

To avoid purchasing wrong items please contact us before you place the order if you are not sure which model will fit your needs.


I am in the same boat. I ordered a scale first part of April and have tried contacting them numerous times only to get disconnected numbers and an answering service that did nothing. Hoping although it shows as "Delivered" and is not suppose to be here till may 14th (for some reason), that it does show up. Would be nice though to get some feed back. makes you wonder just what happens if the scale does show up and I need to use the warranty down the road...…… FINGERS CROSSED!!!!!

If possible I would give this company 0 stars. I ordered (7398) a 48x48 4000 lbs scale on 4/26. I've called several times in the last 2 days attempting to get an ETA for my scale and left several messages with the answering service and have still not received a phone call with an answer. Due to this and several negative review I am reading on this company; I am questioning whether or not this is a legal business.

This is a very bad company , in fact, I am not sure it is a legitimate business, they use an answer service but never get back to customer. I sent an order of DW65 scale on April 9, today is 24th, I have yet to get a tracking# , we paid $35 to get an order# 7379 , that was all. I called several times and got answer services twice and although they took my messages and promised I would get a call tag, nobody did.
The answer service person mentioned a STEVEN, said he is the only one at the company and he will call me back! No call ever.

Please let us know if you have any questions.